Gorgias Bills You Per Ticket. Dashified Shows You What Those Tickets Are Really Telling You.
Gorgias meters every plan by "billable tickets" — one charge per conversation the moment an agent, automation, or AI Agent replies — with overage fees once you blow past your monthly cap. Dashified tracks that ticket volume, your average response time, and your CSAT scores alongside the rest of your store, so a spike shows up as a trend you understand, not just a bigger invoice.
What Dashified syncs from Gorgias
How it works
Connect your Gorgias account from your Dashified integrations page.
Dashified pulls in your ticket volume, average response time, and satisfaction (CSAT) scores from your Gorgias Satisfaction Surveys.
See ticket trends laid next to your order volume and revenue, so you can tell whether a jump is a shipping delay, a bad batch, or normal returns-season noise — instead of just a bigger Gorgias bill.
Get your ticket, response time, and CSAT numbers in your daily Dashified view, so you're not waiting on a Gorgias Statistics dashboard to notice something slipped.
Context for your billable ticket count
Gorgias charges per billable ticket with overage fees (roughly $0.36–$0.40 a ticket) once you exceed your plan's cap. Seeing ticket volume next to your order and revenue data helps you spot what's actually driving the count before it becomes an unplanned charge.
CSAT as a running trend, not a report you have to pull
Gorgias's Satisfaction Surveys live inside its own Statistics tab. Dashified surfaces that CSAT score as an ongoing line so you catch a dip the same day it happens, not the next time you log in to run a report.
Response time without switching tabs
Your average first-response and resolution time from Gorgias sit right alongside ticket volume and CSAT, so you can see if response times are slipping without leaving Dashified to check Gorgias directly.
No dashboard-building required
Gorgias limits you to 10 custom dashboards with 20 charts apiece if you want to chart this yourself. Dashified ships tickets, response time, and CSAT next to your store data already assembled — nothing to configure or maintain.
Frequently Asked Questions
Does connecting Dashified add to my Gorgias billable ticket count?
No. Dashified only reads your ticket, response time, and CSAT data — it never sends messages or replies through Gorgias, so it has no effect on the billable tickets Gorgias meters your plan against.
Which Gorgias metrics does Dashified pull in?
Three: ticket volume, average response time, and satisfaction (CSAT) scores from your Gorgias Satisfaction Surveys — shown alongside your store's order and revenue data instead of sitting in a separate Gorgias tab.
Does this replace the Statistics dashboards inside Gorgias?
No — Gorgias's own Statistics tab is still the place for deep ticket-level detail and revenue attribution reporting. Dashified is where those same core numbers meet your Shopify, ad spend, and revenue data so you can see support in the context of the rest of the business.
Will Dashified tell me if I'm about to go over my Gorgias ticket plan?
Dashified shows your ticket volume trend over time so a spike is visible as soon as it starts, which is exactly the kind of increase that pushes accounts past their monthly billable ticket cap and into overage charges.
Ready to connect Gorgias?
Start free — see your real Gorgias numbers next to every other channel you run.