Gorgias Shows You Tickets. Dashified Shows You What Caused Them.
Dashified links every Gorgias ticket to the customer's order, then lines it up against your products, carriers, email campaigns and ads. You see tickets per 100 orders, the products and carriers behind the volume, and profit after support costs.
What Dashified syncs from Gorgias
How it works
Connect Gorgias from your Dashified integrations page, or install Dashified from the Gorgias App Store. Both use Gorgias's official OAuth, so there are no API keys to copy.
Dashified reads your tickets (status, tags, channel and timestamps) and sorts each one into a topic such as shipping, returns or product problems.
Each ticket is matched to the order it's about, using an order number the customer quoted or their most recent order. Customer emails are stored only as a one-way hash, and message text isn't stored.
The Support page shows your contact rate, problem products, carrier and campaign issues, support cost by channel, and a forecast of this month's billable tickets.
Tickets per 100 orders, not just ticket count
Ticket volume rises when sales rise. Dashified tracks tickets per 100 orders over time, so you can tell a real problem from a busy week.
Find the products and carriers behind the volume
Tickets are tied to the products in the order and, with AfterShip connected, to the carrier that shipped it. Products are ranked by issues per 100 units sold, and carriers by late and failed deliveries.
Support cost inside your profit numbers
Set your cost per ticket and Dashified subtracts support from profit by sales channel, product and order. You also see which ad campaigns bring in customers who need the most help.
Warnings before the invoice
Dashified projects this month's billable tickets against your plan's allowance and alerts you when you're on pace to go over. It also flags ticket spikes that follow an email campaign.
Frequently Asked Questions
Does connecting Dashified add to my Gorgias billable ticket count?
No. Dashified never sends messages or replies through Gorgias, so it has no effect on the billable tickets Gorgias meters your plan against.
Which Gorgias data does Dashified pull in?
Each ticket's status, channel, tags, timestamps and customer email. The email is stored only as a one-way hash, used to match the ticket to the customer's orders. The subject and preview are read once to spot a quoted order number and aren't stored.
Can I read individual tickets in Dashified?
No. Ticket conversations stay in Gorgias, where your team works them. Dashified shows patterns across tickets and links to the ticket in Gorgias where that helps.
Do I need to connect a store as well?
Ticket volume and topics work with Gorgias alone. Ticket-to-order matching, problem products, support cost and channel comparisons need your store connected. Shopify, Amazon, TikTok Shop, WooCommerce and BigCommerce are all supported.
Ready to connect Gorgias?
Start free — see your real Gorgias numbers next to every other channel you run.