Refund Policy

1. Scope of This Policy

This Refund Policy applies to all paid subscriptions purchased directly from Dashified at dashified.com. It does not apply to subscriptions purchased through third-party resellers or marketplaces, which are subject to those platforms' own refund terms.

This policy forms part of our Terms of Service. By subscribing to Dashified, you agree to this Refund Policy.

2. Free Trial

Dashified offers a 14-day free trial on all plans. No credit card is required to start a free trial. You will not be charged anything during your trial period. If you do not add a payment method and subscribe before the trial ends, your access will simply stop — you will not be billed.

We encourage all new users to take full advantage of the free trial to evaluate whether Dashified is the right fit for their business before subscribing to a paid plan.

3. 30-Day Money-Back Guarantee

3.1 Eligibility

You are eligible for a full refund under our 30-day money-back guarantee if:

• You are requesting a refund within 30 calendar days of your first payment on a new subscription (the date your free trial converted to a paid plan, or the date you subscribed if you did not use a trial);
• This is your first paid subscription to Dashified (the guarantee applies once per customer);
• Your account is in good standing and has not violated our Terms of Service.

3.2 What the Guarantee Covers

The 30-day money-back guarantee covers:

• The full first monthly payment on a monthly subscription;
• The full first annual payment on an annual subscription.

3.3 How to Request a Refund

To request a refund under the 30-day guarantee, simply email us at support@dashified.com with the subject line "Refund Request" within 30 days of your first payment. Include the email address associated with your account. We will process your refund promptly — no need to explain your reason, though we always appreciate honest feedback.

4. Renewals and Ongoing Subscriptions

After the 30-day money-back guarantee period, subscription payments are generally non-refundable. This applies to:

• Monthly subscription renewals;
• Annual subscription renewals;
• Upgrade charges for plan changes.

We strongly recommend canceling your subscription before the renewal date if you do not intend to continue. You can cancel at any time from your account settings at app.dashified.com. Cancellation stops future billing but does not result in a refund for the current billing period.

5. Exceptions and Special Circumstances

5.1 Duplicate Charges

If you were charged in error (e.g., a technical error resulted in a duplicate payment), please contact us at support@dashified.com and we will investigate and issue a full refund for any erroneously charged amounts within 5 business days of confirmation.

5.2 Service Outages

If the Service experiences significant downtime (defined as unavailability exceeding 24 consecutive hours) due to issues within our control, we will provide a prorated credit to your account for the affected period. This credit will be applied to your next billing cycle automatically. Credit requests for outages must be submitted within 30 days of the incident.

5.3 Disputed Charges

If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your card issuer. We handle all legitimate billing disputes promptly and prefer to resolve them directly to avoid the delays and fees associated with formal chargebacks. Fraudulent chargebacks may result in account termination.

5.4 Account Termination for Violations

If your account is terminated due to a violation of our Terms of Service, you will not be eligible for any refund.

6. Plan Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan, the change will take effect at the start of your next billing period. You will not receive a prorated refund for the difference in plan cost for the current billing period. Your access to higher-tier features will continue until the end of the current billing period.

7. Refund Processing

Approved refunds are processed to the original payment method used for the purchase. Depending on your financial institution and payment method:

• Credit and debit card refunds typically appear within 5–10 business days;
• Other payment methods may take up to 15 business days.

We will send you an email confirmation when your refund has been processed. If you do not receive your refund within 10 business days, please contact your bank or card issuer first, then reach out to us if the issue persists.

8. Contact Us

For any questions about this Refund Policy or to request a refund, please contact our support team:

We aim to respond to all billing inquiries within one business day.