See Which Subscribers Are About to Cancel, While You Can Still Keep Them
Dashified matches your Recharge subscribers to their support tickets. You get a list of active subscribers who contacted support in the last 30 days, with the reason and their next charge date, so your team can reach out before the cancellation.
What Dashified syncs from Recharge
How it works
Create a Recharge API token with read access to Subscriptions and Customers, and paste it on your Dashified integrations page.
Dashified syncs each subscription's status, product, price, cadence, next charge date and cancellation reason. Customer emails are stored only as a one-way hash, used for matching.
With a helpdesk like Gorgias connected, subscribers who recently contacted support are flagged, and the ones whose tickets were about billing, shipping or product problems are marked high-risk.
Cancellation reasons and the cancel rate of subscribers who've needed support (compared with those who haven't) show on the Support page.
A save list, not a churn report
Instead of reading why people left, see active subscribers who just had a bad experience, sorted by risk and by how soon they're next charged.
Does support affect cancellations?
Compare how often subscribers who've contacted support cancel against those who haven't, so you can tell whether support problems are costing you subscriptions.
Cancellation reasons in one list
The reasons subscribers gave when cancelling in the period, ranked, next to the rest of your store data.
No double-counted revenue
Recharge charges already appear as orders in your store. Dashified doesn't import them a second time, so your revenue numbers stay correct.
Frequently Asked Questions
Does Dashified calculate MRR from Recharge?
Not today. The Recharge integration covers subscription status, cancellations and churn risk. Revenue comes from your store's orders, where Recharge charges already show up.
Do I need a helpdesk connected?
To flag subscribers at risk, yes. That needs support tickets, from Gorgias for example. Cancellation reasons work with Recharge alone.
Can Dashified change or cancel subscriptions?
No. Dashified only reads subscription and customer data with a read-only token. It never touches billing, charges or subscription settings.
What access does the API token need?
Read access to Subscriptions and Customers. Customers is used only to match subscribers to their orders and tickets by a one-way hash of their email.
Ready to connect Recharge?
Start free — see your real Recharge numbers next to every other channel you run.