Connecting Gorgias

Connecting Gorgias takes about a minute and uses Gorgias’s official OAuth flow. Dashified requests read-only access to your tickets and customers.

Prerequisites

• A Gorgias account
• Admin access to your Gorgias account
• A Dashified account (free trial is fine)

Steps

1. In Dashified, go to Settings → Integrations.
2. Click Connect next to Gorgias.
3. Enter your Gorgias subdomain — the part before .gorgias.com in your helpdesk URL (e.g., if you access Gorgias at mystore.gorgias.com, enter mystore) — and click Connect with Gorgias.
4. You’ll be redirected to Gorgias to sign in and approve read-only access to Tickets and Customers. Click Allow.
5. You’ll be redirected back to Dashified. The integration status will show Syncing while we fetch your data.

Data We Sync

• Support tickets — Status and channel, linked to the order they reference
• Order context — Order totals tied to the ticket that mentions them

Alternative: API Key

If you’d rather not use OAuth, click Or connect with an API keyon the Gorgias integration page and enter your Gorgias domain, account email, and API key (found in Gorgias under Settings → REST API).

Troubleshooting

• Authorization declined — You’ll need to click Allowon the Gorgias consent screen, not Deny, for the connection to complete.
• Wrong subdomain — Double-check the subdomain matches exactly what appears before .gorgias.com when you’re logged into Gorgias.